Privacy Notice

This privacy notice is issued by Outlook Windows Ltd (collectively referred to as “we”, “us” and “our”) and relates to our use of any personal data concerning you, (referred to as “data”) collected by us; where you are a customer.

Data Protection Officer

We have appointed a Data Protection Officer, who is the point of contact for enquiries relating to how your data is processed.  The Data Protection Officer can be contacted at our offices:

Postal: Anne Welling, Outlook Windows Ltd, 31 Chancerygate Business Centre, Whiteleaf Road, Hemel Hempstead, Herts HP3 9HD.

E:   T: 01442 793100

If you have any questions, please do not hesitate to contact us.

How Will We Use Your Data

We will use your data in the normal course of business to:

Complete our Quotation requested by you and if you choose to accept:

  • Draw up Purchase Order.
  • Liaise with yourselves to arrange your survey/installation/invoicing.
  • Arrange and administer a contract of insurance cover between you and our Guarantee Protection provider.
  • Enable your installation to be registered with FENSA (if appropriate) for Guarantee purposes.
  • To maintain and fulfil your Guarantee/service requirements.
  • To send out literature to you at your request.
  • To reply to emails, to which you would reasonably expect a reply.


The privacy of your information is very important to us.  We respect your privacy and are committed to protecting your personal data.

We will not sell, rent, transfer or trade your personal information to any third party. 

We will take care to protect the privacy and security of the information you have given us.

Your data will not be used by us for the purposes of any automated decision-making or profiling. 

What Types of Data do We Process:

The data we hold is limited to: your title, name, address and contact details, information about your installation.  We do not collect any Special Categories of Personal Data.

How is your Data Collected from you:

We use different methods to collect data from you: Telephone enquiry/email contact/fax enquiry/enquiry via our website/your postal contact/ recommendation.

How Long Will We Keep Your Data?

Your data will be retained only for as long as is necessary for us to effectively administer your installation/Guarantees/Service requirements.

Right of Erasure/Right of Objection

You have the right to request that we delete your data provided that we no longer require your data, or there is no legitimate legal basis for us to process your data.